FAQs

How do I know if my order was successful?

When you have successfully completed your order you will receive an email titled “Order Confirmation” which will include all details of your order.

If you haven’t received an order confirmation email within 24 hours of placing your order please contact us at support@f45store.com  

 

How do I know if my order has been shipped?

When your order has been shipped you will receive an email titled “Shipping Confirmation” which will include all details of your order along with a unique tracking number.

Please allow up to 3 business days for your Shipping Confirmation to be sent.

If you still haven’t received a Shipping Confirmation email after this time, please contact us at support@f45store.com  

 

I’ve placed an order but I made a mistake / have changed my mind. How can I change / cancel my order?

Your order can only be changed / cancelled if it hasn’t been shipped. Contact us at support@f45store.com as soon as possible and let us know the issue.

 

There seems to be a delay with the delivery of my order. How can I find out more information?

You can track your order at any time using your unique tracking number. Your unique tracking number is included in your ‘Shipping Confirmation’ email.

If there are delivery issues we will do what we can to help you receive your order as quickly as possible however F45 Store is not responsible for deliveries once they have been dispatched from our warehouse.

Should you experience delays or issues with your delivery after you’ve received your Shipping Confirmation email, we recommend you contact the delivery service listed in your Shipping Confirmation email and quote your unique tracking number.

 

Can I exchange or return my order?

F45 Store does not offer exchanges or refunds on change of mind purchases. Change of mind purchases  are eligible to be returned for credit note only.   

Please see our RETURNS page for more information.

 

I received my order but an item is faulty. What do I do?

Faulty items are eligible for a full refund of the purchase price as well as the cost of return shipping.

Please see the Faulty Items section of our RETURNS page for more information.

 

What do I do if a size / item I want to purchase is out of stock?

Please email us at support@f45store.com and let us know. We will let you know if we will be restocking the item.

 

What forms of payment do you accept?

We accept Visa, Mastercard and American Express.

 

I still have a question you haven’t answered. What do I do?

If you have any further questions, feedback or concerns you can contact us at support@f45store.com