I ordered an item listed as “PRE-ORDER”. When will it arrive?
Pre-order items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description. Shipping and delivery dates on these items are not guaranteed, unless otherwise noted.
While we make every effort to communicate accurate delivery estimates around your pre-order, unanticipated production delays for pre-order and limited edition items do happen. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible.
Can I cancel my pre-order?
Pre-orders can be cancelled up to 3 days after the date your Order Confirmation email was issued.
To cancel your pre-order, email firstname.lastname@example.org with your order number and request to cancel within the 3 day period.
If the request is within the 3 day period a cancellation and full refund will be processed.
Cancellation requests are only confirmed once a F45 Store team member replies to your email and an Order Cancellation Confirmation email is issued.
Anything else I should know about pre-orders?
Yes! If you place a pre-order from F45 Store, please note the following:
Payment is charged immediately at checkout.
Pre-order timelines vary based on product. Please refer to the product description for estimates on when the item you are ordering is intending to ship.
The date listed on the product page is an estimation based on details from the product supplier and can vary depending on demand.
Details regarding delays are communicated when information is provided by the supplier. If an update has not been provided, we don’t have the information readily available yet.