SHIPPING & PRE-ORDER UPDATES
Unfortunately, our third party warehouses and delivery partners are currently experiencing challenges with their distribution services due to COVID-19.
In addition, due to various curfews imposed across the United States, carriers are experiencing reduced pickups and adjustments to regular processing schedules.
As a result, we are experiencing delays with the fulfilment and shipping of our online orders.
This may mean you have received an order confirmation email, but have not received any further communication. Once your order is processed and dispatched from our warehouse, you will receive a Shipping Confirmation email with a tracking number and link to track your order online. As this relies on our delivery partners to update, there may also be a delay with this information becoming available to you.
We sincerely apologise for this inconvenience and appreciate your patience as we, our third party warehouses and our delivery partners work through this.
Please Note: Due to the overwhelming number of inquiries to our customer service team in recent weeks please expect a delay with a reply.
The first batch delivery of LIIT Kits and LIIT Kit PROs was received by our third party warehouse on timeline, however due to COVID-19 procedures and curfews, our delivery partners are limiting and restricting the amount of orders that can be dispatched daily.
Dispatch has commenced and our third party warehouse is working with our delivery partners to get as many orders sent out as possible as quickly as possible. As advised on the product listing, this batch is completely sold out.
You will receive a Shipping Confirmation email with tracking when your pre-order is on it's way. Please check your Junk and SPAM folders for this email.
If you do not receive a Shipping Confirmation email by June 15th, please email email@example.com with your order number, our customer service team will assist you.
As currently advised on the Product Page, the second batch of LIIT Kit PROs will dispatch from mid-June.
If you have any further questions about you pre-order, please read the PRE ORDER TERMS & CONDITIONS before contacting firstname.lastname@example.org