Unfortunately, our third party warehouses and delivery partners are currently experiencing challenges with their distribution services due to COVID-19.
In addition, due to various curfews imposed across the United States, carriers are experiencing reduced pickups and adjustments to regular processing schedules.
As a result, we are experiencing delays with the fulfilment and shipping of our online orders.
This may mean you have received an order confirmation email, but have not received any further communication. Once your order is processed and dispatched from our warehouse, you will receive a Shipping Confirmation email with a tracking number and link to track your order online. As this relies on our delivery partners to update, there may also be a delay with this information becoming available to you.
We sincerely apologise for this inconvenience and appreciate your patience as we, our third party warehouses and our delivery partners work through this.
Please Note: Due to the overwhelming number of inquiries to our customer service team in recent weeks please expect a delay with a reply.
If you have any further questions, please read the PRE ORDER TERMS & CONDITIONS before contacting firstname.lastname@example.org